Voice and Accent Trainer (VNA)

Job Description

Urgent Requirement!!
A job description for a Voice and Accent Trainer (VNA) in a Knowledge Process Outsourcing (KPO) setting should outline the responsibilities, required skills, and qualifications needed to train individuals on proper pronunciation, accents, and communication skills. The trainer should be proficient in grammar, vocabulary, and have experience in coaching and training, especially for international BPO/KPO environments.
Key Responsibilities:
Develop and deliver training programs:
Design and deliver comprehensive training programs for new hires and existing team members, focusing on voice and accent, grammar, communication, and soft skills.
Assess and provide feedback:
Monitor and provide feedback on trainees’ progress, identifying areas for improvement in pronunciation, accent, and communication skills.
Coach and mentor:
Provide individual and group coaching to improve communication skills, address performance gaps, and ensure trainees meet performance targets.
Maintain training records and materials:
Keep track of training records, materials, and resources, ensuring accuracy and alignment with training needs.
Stay updated on best practices:
Continuously enhance knowledge of voice and accent training techniques and incorporate industry trends into training programs.
Work collaboratively:
Collaborate with other trainers, managers, and stakeholders to ensure alignment of training initiatives with business objectives.
Required Skills:
Strong communication skills:
Excellent verbal and written communication, including strong listening skills and the ability to articulate training concepts clearly.
Expertise in grammar and vocabulary:
Proficiency in English grammar, vocabulary, and language structures, including the ability to explain and correct errors.
Experience in voice and accent training:
Proven experience in teaching and coaching individuals on voice and accent, including techniques for pronunciation, enunciation, and accent neutralization.
Facilitation and coaching skills:
Ability to facilitate training sessions, provide coaching, and guide trainees effectively.
Interpersonal skills:
Ability to build rapport with trainees, create a positive learning environment, and motivate them to improve their skills.
Attention to detail and organization:
Strong attention to detail in assessing and providing feedback, and strong organizational skills in managing training programs and materials.
Qualifications :
Education:
Bachelor’s degree preferred or equivalent.
Experience :
3-5 years of experience in voice and accent training, preferably in international BPO/KPO environments.
Training experience:
Experience in designing, developing, and delivering training programs, including experience with various training methodologies.
Certification :
Relevant certifications in voice and accent training, such as Train-the-Trainer (TTT), may be an asset.
Language skills:
Proficiency in English, with a good understanding of different accents and dialects.