Customer Relationship Executive

Job Description

Position: Customer Relationship Executive
Location: Haryana / JMD Megapolis
Department: Sales & Customer Experience
Reporting To: CRM Manager / Sales Head

Role Overview
We’re seeking a proactive and people-first Customer Relationship Executive to be the face of our brand post-sale. In this role, you’ll build trust, resolve queries, and guide clients through the real estate journey—from booking to possession—with professionalism and warmth.

Key Responsibilities

Serve as the primary point of contact for clients post-booking

Ensure timely communication on project updates, payments, documentation, etc.

Coordinate with internal teams (sales, legal, finance, site team) for smooth handovers

Handle customer concerns and complaints with empathy and resolution-oriented mindset

Maintain and update CRM systems with accuracy and detail

Plan and execute client engagement initiatives and feedback loops

Assist in collection follow-ups and documentation verification

Deliver an outstanding customer journey aligned with the brand’s service promise

Requirements

Graduate in any discipline; preference for MBA or customer service certifications

1–3 years of experience in a CRM or customer-facing role (real estate preferred)

Strong communication, interpersonal, and follow-up skills

Proficient in CRM tools, MS Office, and documentation

Calm under pressure and solution-driven

What We Offer

A collaborative, people-focused work culture

Growth opportunities within a fast-scaling real estate group

Performance-based incentives

Exposure to premium real estate client interactions