Customer relationship Manager (Sales) – contact:8792078472

Job Description

Job Title: Customer Relationship Officer (Sales)
Location: Bangalore, India
Company: iFix India
About Us:
iFix India is a leading Apple Premium Service Provider and the largest organization of
its kind in Bangalore, with over a decade of experience in the industry. Operating
across six strategically located stores and a centralized warehouse, we are known for
our customer-centric approach and commitment to quality. With a strong foundation
in Bangalore, we are now focused on expanding our presence across other South
Indian states.
Position Overview:
We are looking for a highly motivated and customer-focused individual to join our
team as a Customer Relationship Officer (Sales). In this role, you will play a vital part
in ensuring a seamless customer experience by addressing inquiries, resolving
escalations, scheduling appointments, and driving sales performance. The ideal
candidate will possess exceptional communication skills, a passion for customer
service, and a proven track record in sales.
Key Responsibilities:
Customer Support: Respond to customer queries promptly and provide effective
resolutions to ensure high customer satisfaction.
Escalation Handling: Manage and resolve customer escalations professionally and
efficiently.
Appointment Coordination: Schedule and coordinate appointments for customers at
the nearest store locations.

Customer Experience Management: Deliver a smooth and satisfactory customer
journey from first contact to post-service follow-up.
Sales and Conversion: Demonstrate strong persuasion skills to meet sales targets
and promote customer engagement.
Team Collaboration: Collaborate with internal teams to ensure the highest standards
of service and customer satisfaction.
Qualifications & Requirements:
Language Proficiency: Fluency in English is mandatory. Additionally, proficiency in at
least two to three South Indian languages (e.g., Kannada, Tamil) is
required.
Experience: Prior experience in customer service and sales roles is essential.
Customer Orientation: Strong interpersonal and problem-solving skills, with the
ability to handle challenging customer interactions empathetically.
Flexibility: Willingness to work six days a week, including flexible schedules on
Sundays.
Location: Candidates must be based in Bangalore or be open to relocating.
Compensation & Benefits:
Salary Range: ₹3 LPA to ₹5 LPA (Based on experience and performance).

Incentives: Attractive performance-based incentives.
CTC: Final CTC will be communicated upon successful completion of all interview
rounds.
Working Hours:
Day shift: 9 hours per day
Flexibility required for Sunday shifts
Why Join Us?
If you are passionate about delivering outstanding customer experiences, thrive in a
dynamic environment, and are eager to grow with a progressive company, we invite
you to apply and be a part of our journey at iFix India.