Avalon Chat Process – CL11

Job Description

Process Type: Chat + Operations (Business Process)
Mode: Work From Office (WFO)
Job Location: Gurgaon
Employment Type: Full-Time

✅ Key Responsibilities:
Handle customer queries via chat in a professional and timely manner

Manage operational tasks related to customer service

Ensure high-quality service delivery with strong logical reasoning and typing accuracy

Collaborate with internal teams to resolve issues efficiently

🎯 Eligibility Criteria:
Education: Graduate / Undergraduate

Experience: Minimum 1 year of BPO Customer Service experience (Mandatory)

Maximum Experience Allowed: 4 years

For B.Tech/BE candidates: Graduation score should not exceed 60%

EPFO Verification: Mandatory for background check

🧠 Assessment Criteria:
Typing Test: 30 WPM with 90% accuracy

Technical & Logical Reasoning Test: Minimum 80% score

NV Versant: Minimum score of 60

💼 Compensation:
CTC: ₹4,28,000 per annum

Monthly In-Hand Salary: ₹27,300/- approx

MIV (Monthly Incentive Variable): ₹0 – ₹4,000

📌 Other Details:
Strong English communication skills are mandatory

Candidates should be comfortable with rotational shifts

Immediate joiners preferred