CRM Executive

Job Description

We are looking for a **female CRM Executive** with prior experience in the **automobile industry** to join our dynamic team in **Ghaziabad**. The ideal candidate will be responsible for handling customer relationships, managing queries, and ensuring a high level of customer satisfaction.

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### **Key Responsibilities:**

* Maintain and update customer database and service records.
* Handle inbound and outbound customer calls and queries.
* Follow up with customers for service feedback and appointments.
* Coordinate between customers and internal departments for smooth service delivery.
* Maintain daily reports and ensure timely communication with the team.
* Ensure high levels of customer satisfaction and retention.

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### **Candidate Requirements:**

* **Gender:** Female
* **Experience:** Minimum 1 year in a CRM or customer-facing role, preferably in the **automobile sector**
* **Education:** Minimum graduation
* **Skills:** Excellent communication, MS Office proficiency, customer service mindset

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**Interested candidates can apply immediately.**
**Only shortlisted profiles will be contacted.**

HR Surbhi Singhal
[Contact info removed]
[Contact info removed]