Customer Care Executive (Voice Process)

Job Description

Position: Customer Care Executive (Voice Process)
Location: Pune
Experience Required: 2-3 Years

Key Responsibilities:
Answer hashtag incoming calls and respond to customer queries promptly.
Resolve customer complaints with professionalism and patience.
Provide information about products, services, or policies.
Escalate complex issues to the relevant department when necessary.
Maintain accurate records of customer interactions in the CRM system.
Follow communication scripts and company guidelines.
Meet performance metrics like call handling time, quality scores, and customer satisfaction.

Required Skills:
Excellent verbal communication skills in [English / Hindi].
Active listening and problem-solving abilities.
Patience, empathy, and a positive attitude.
Ability to handle high call volumes and stressful situations.
Basic computer knowledge and typing skills.
Qualifications:
Minimum Graduate in any discipline.